Privacy Statement
How Zaptiva collects, uses, shares, protects, and provides choices regarding personal information across its sites, services, communities, and programs.
This web copy is organized for readability. Signed agreements, order forms, and the official source control if there is any conflict.
What this statement covers
This Privacy Statement applies to Zaptiva websites that link to it and to information Zaptiva collects through its services, developer and partner programs, communities, marketing, customer engagement, and branded social channels.
Customer-controlled content processed through the Service is handled under the customer agreement and, where applicable, the Data Processing Addendum.
Information collected
- Account, profile, contact, company, role, billing, transaction, and support information you provide.
- Customer content and configuration information processed to provide the Service.
- Device, browser, network, cookie, usage, diagnostic, and interaction information.
- Community, event, survey, partner-program, and marketing engagement information.
- Information from service providers, event sponsors, lead-generation providers, social platforms, partners, and publicly available sources.
How information is used
- Provide, secure, support, personalize, and improve the Site and Services.
- Create and administer accounts, subscriptions, transactions, integrations, and support requests.
- Communicate about products, service changes, security, events, and offers, subject to applicable choices.
- Analyze use, troubleshoot issues, prevent fraud and abuse, and develop new capabilities.
- Comply with law, enforce agreements, protect rights and safety, and manage corporate transactions.
Retention and security
Zaptiva retains personal information for as long as reasonably necessary for the purposes described, including contractual, legal, accounting, security, and dispute-resolution needs. Zaptiva uses reasonable administrative, technical, and organizational safeguards, but no system can guarantee absolute security.
Choices and privacy rights
Depending on location and applicable law, individuals may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent or appeal a decision. Zaptiva may verify identity and may direct requests involving customer-controlled data to the relevant customer.
- Opt out of marketing email using the message link or by contacting Zaptiva.
- Exercise applicable privacy rights by contacting privacy@zaptiva.com.
- Authorized agents may submit requests where permitted by law and with appropriate proof of authority.
Supplemental privacy notices
The California Privacy Rights notice supplements this Statement for California residents. The Google Workspace Integrations Disclosure explains the narrower rules that apply when a user connects Google Drive or Google Sheets to Zaptiva. Where that Google disclosure permits less collection, use, disclosure, or retention than this Statement, the Google disclosure controls for Google user data.
- Review California Privacy Rights for CCPA and CPRA disclosures, rights, and request methods.
- Review the Google Workspace Integrations Disclosure for Google API permissions, workflow use, AI processing, security, retention, and disconnection.
International transfers
Zaptiva follows applicable data-protection law when transferring personal information. Where required for transfers from the EEA, United Kingdom, or Switzerland, Zaptiva uses adequacy decisions, Standard Contractual Clauses, or another approved lawful mechanism.
Contacting Zaptiva
Phone: (844) 927-8482
Email: privacy@zaptiva.com
Zaptiva, Inc. · Attn: Legal Department/Privacy · 2900 Bristol Street, Building B, Suite 203, Costa Mesa, CA 92626
Talk with Zaptiva.
For privacy questions, contact privacy@zaptiva.com. For commercial or platform terms, connect with our team.