Subprocessors

Zaptiva engages with third-party subprocessors and Zaptiva affiliates to help us provide services to our customers. These subprocessors store Customer Content (content you submit to your Zaptiva account) and assist Zaptiva with processing it (posted date: April 3, 2024):

 

Core Infrastructure Subprocessors

Name

Nature of Processing

Location

Amazon Web Services, Inc. (AWS)

Cloud service provider

USA

Zaptiva

Processing event-based workflows used by Zaptiva services

USA

ReactJS

Deployment and management of Zaptiva services

USA

Stripe

Merchant Processor

USA

Other Subprocessors

Name

Nature of Processing

Location

Inuit

WebAPI

USA

Sage

APIs

 

Oracle

Netsuite APIs

 

Zoho Desk

Technical support ticket management for customers

USA, Philippines

AI Functionality Subprocessors

Name

Nature of Processing

Location

Amazon Web Services, Inc. (AWS)

Artificial intelligence provider

USA

Microsoft Azure AI

Artificial intelligence provider

USA

OpenAI

Artificial intelligence provider

USA

Customer Content will not be used by AI Functionality Subprocessors for modeling purposes.

 

Service-Specific Subprocessors

Name

Zaptiva Service

Nature of Processing

Location

Twilio

SMS

SMS sending capabilities per customer queries

USA

Twilio

Managed Services

Managed Services

USA

Updates to Subprocessors

As Zaptiva’s business continues to grow and evolve, these subprocessors may change.